Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kim Scanlan

Kim Scanlan

September 30, 2026

5  out of  5
rating by Kim Scanlan
"Great experience working with Chad. He was friendly, knowledgeable and made the entire process easy and stress free! I really appreciate his quick response and willingness to answer all of my questions. Highly recommend!"
We responded:
"Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us here on Chad Alfano’s team. "
Profile photo of Kaitie Scanlan

Kaitie Scanlan

September 30, 2026

5  out of  5
rating by Kaitie Scanlan
"I had a great experience working with Chad for my life insurance policy and really appreciated how knowledgeable and professional he is throughout the process. Chad took the time to explain everything clearly, answer all of my questions, and make sure I felt comfortable with my coverage. I would definitely recommend him to anyone looking for a trustworthy and helpful insurance agent!"
We responded:
"Kaitie, thank you for the fantastic review! We’re always here to support you with your insurance needs in Palos Heights. "
Profile photo of Michael Dixon

Michael Dixon

September 30, 2026

5  out of  5
rating by Michael Dixon
"Chads attention to detail is second to his overall knowledge of the insurance industry as a whole. His questions and directives were comprehensive yet precise when it came to covering my families auto insurance policies. Having 2 teenage boys I learned quickly how meticulous coverage could be, Chad untangled that web in a style and with a grace unmatched in his field! I HIGHLY recommend he and his team for ALL your insurance needs!"
We responded:
"Michael, thank you so much for the 5-star rating! If you ever have questions or need assistance, our team is always here to help. "
Profile photo of Jon Dixon

Jon Dixon

September 30, 2026

5  out of  5
rating by Jon Dixon
"Chad and his team are great, they always get back to us promptly when policy questions arise, or when we need to file a claim they are always available to walk us thru the process in person or over the phone. I highly recommend Chad Alfano and State Farm Insurance to family & friends in the area. Don't know what we would do without him."
We responded:
"Thank you for the 5-star review, Jon! We’re proud to serve the Palos Heights community and truly appreciate your support. "
Profile photo of Thaplaya

Thaplaya

June 20, 2026

1  out of  5
rating by Thaplaya
"I had a very disappointing experience with this insurance agent. Communication was poor, responses were delayed, and I often had to follow up multiple times to get basic information. Important questions were not answered clearly, and I did not feel like my concerns were taken seriously. Customer service should be a priority in this business, but unfortunately that was not my experience. I would not recommend this agent to anyone looking for reliable service and support."
Profile photo of Matt Chicoine

Matt Chicoine

February 9, 2026

5  out of  5
rating by Matt Chicoine
"Ivonne was great! She was quick and efficient with our time, she was super helpful would recommend 100%."
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Palos Heights to know that you had such a wonderful experience with us here on State Farm Agent Chad Alfano’s Team."
Profile photo of John

John

January 15, 2026

5  out of  5
rating by John
"They were very helpful and courteous ,thier services are the best I've ever experienced ive been a customer fir over 5 years"
We responded:
"John, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
Profile photo of Virginia Taylor

Virginia Taylor

January 6, 2026

5  out of  5
rating by Virginia Taylor
"Ivonne is very kind & patient & has very good communication skills.I enjoyed talking with her & she was extremely helpful."
Profile photo of Sam

Sam

September 30, 2025

5  out of  5
rating by Sam
"great customer service"
Profile photo of Sarah

Sarah

September 30, 2025

5  out of  5
rating by Sarah
"Chad and staff are awesome. Great customer service!"
Profile photo of Lisa Athos

Lisa Athos

August 13, 2025

5  out of  5
rating by Lisa Athos
"Great customer service"
Profile photo of Jenna Higgins

Jenna Higgins

August 12, 2025

5  out of  5
rating by Jenna Higgins
"Chad is knowledgeable and answered all of our questions!"
Profile photo of Jake Troy

Jake Troy

August 12, 2025

5  out of  5
rating by Jake Troy
"Fantastic service, extremely friendly and helpful!"
Profile photo of Heidi Morgan

Heidi Morgan

August 12, 2025

5  out of  5
rating by Heidi Morgan
"Chad is a great agent to work with."
Profile photo of NICOLE BARRY

NICOLE BARRY

August 12, 2025

5  out of  5
rating by NICOLE BARRY
"Very knowledgeable and informative on what would be the best fit for every situation needed."
Profile photo of Luke Sharp

Luke Sharp

August 11, 2025

5  out of  5
rating by Luke Sharp
"Chad was a massive help with my endeavors. The office was super professional. I will definitely use his firm again."
Profile photo of Alexis Troy

Alexis Troy

August 11, 2025

5  out of  5
rating by Alexis Troy
"Super helpful and friendly! Great customer service"
Profile photo of Wendy Troy

Wendy Troy

August 11, 2025

5  out of  5
rating by Wendy Troy
"Chad is a great agent to work with. Great customer service."
Profile photo of MARY ZASTRO

MARY ZASTRO

August 11, 2025

5  out of  5
rating by MARY ZASTRO
"Had a great experience working with Chad and his amazing team. I appreciate the time that was taken to thoroughly explain all of the insurance options that State Farm has to offer."
Profile photo of Jacob Ryder

Jacob Ryder

July 7, 2025

5  out of  5
rating by Jacob Ryder
"Chad was extremely knowledgeable and friendly!"
Profile photo of Austin Mccarron

Austin Mccarron

June 26, 2025

5  out of  5
rating by Austin Mccarron
"Chad made me feel assured and not so lost when it came to these insurance plans. I truly would recommend anyone that is looking into State Farm to reach out to him and work with him through this process!"
Profile photo of jlam226

jlam226

June 25, 2025

5  out of  5
rating by jlam226
"Chad is by far the best State Farm agent we've ever had the pleasure of working with. Our previous State Farm agent fell way short. Switching to Chad was one of the best decisions we made. He always goes above and beyond for his clients with their best interests in-mind. Anthony has also been great."
Profile photo of Jack Zastro

Jack Zastro

June 23, 2025

5  out of  5
rating by Jack Zastro
"Great Service/great prices provided. Chad is a very experienced agent and can help you with anything that you may need."
Profile photo of Marc Bechler

Marc Bechler

June 23, 2025

5  out of  5
rating by Marc Bechler
"Jack has been great to work with. Helpful, no pressure, great price!"
Profile photo of Brandon Manikowski

Brandon Manikowski

June 23, 2025

5  out of  5
rating by Brandon Manikowski
"I had a great experience working with Chad. Met all my needs and exceeded my expectations!!"